Frequently Asked Questions
What are the services of Dr. Ronia Rustum's office?
We provide integrated services including: tourism and travel services, scholarships, travel visas, flight and hotel bookings, educational consultations, and employment services.
What are the conditions for applying for scholarships?
Conditions vary by scholarship, but generally include: 1. Good GPA 2. English language certificate (TOEFL or IELTS) 3. Recommendation letters 4. Motivation letter 5. Personal interview We can help you know the exact conditions for each scholarship.
What tourist destinations are currently available?
We offer trips to: 1. Turkey (Istanbul, Antalya, Bodrum) 2. UAE (Dubai, Abu Dhabi) 3. Malaysia (Kuala Lumpur, Penang) 4. Egypt (Cairo, Sharm El Sheikh) 5. Jordan (Amman, Petra) 6. Saudi Arabia (Mecca, Medina, Riyadh) We can organize trips to any destination upon request.
What are the available payment methods?
We accept payment by several methods: 1. Cash payment at the office 2. Bank transfer 3. Sham Cash 4. MTN Cash (soon) 5. Syriatel Cash (soon) You can choose the method most suitable for you.
How can I contact the office?
You can contact us via: - Phone: +963 11 123 4567 - Email: info@roniarustom.com - WhatsApp: +963 991 111 111 - Visiting offices in Damascus and Tartous - Contact form on the website
What is the cost of scholarship application services?
Cost varies according to: 1. Type of scholarship (local, international, government, private) 2. Number of universities you will apply to 3. Additional services required (translation, review, etc.) We provide a free initial consultation to determine the appropriate cost.
What is included in the tour price?
The tour price usually includes: 1. Flight tickets 2. Hotel accommodation 3. Some meals 4. Internal transportation 5. Tourist tours 6. Tour guide 7. Travel insurance Usually does not include: 1. Visa (in some countries) 2. Personal expenses 3. Additional meals 4. Optional activities
Can I pay in installments?
Yes, we offer installment options according to service type: 1. Scholarship services: 50% advance, 50% after acceptance 2. Tourist trips: According to trip duration (special installment program) 3. Visas: Full amount in advance We can customize an installment program that suits your financial situation.
What are the office working hours?
Official working hours: - Sunday to Thursday: 9:00 AM - 5:00 PM - Friday: 9:00 AM - 1:00 PM - Saturday: Holiday You can book an appointment outside official working hours.
How long does the scholarship application process take?
The process usually takes 3 to 6 months and includes: 1. Choosing the appropriate scholarship (1 week) 2. Preparing documents (2-4 weeks) 3. Submitting the application (2 days) 4. Waiting for response (2-4 months) 5. Post-acceptance procedures (2 weeks) We recommend starting 6 months before the study start date.
Can the trip be cancelled or modified after booking?
Yes, according to the following conditions: 1. Cancellation 30 days before: 90% refund 2. Cancellation 15 days before: 70% refund 3. Cancellation 7 days before: 50% refund 4. Cancellation 48 hours before: No refund The trip can be modified 15 days before with payment of price differences if any.